AI Agents in Customer Service

here it is friendly AI agents and the reason is that we we actually create like we kind of like we were kind of bored with uh all these like boring forms and we wanted to have our agents to have this these personalities we wanted them to be nice be friendly and have nice avatars like in the forms like we couldn't have that so like working on these AI agents were like U you know uh it was like a fresh uh bread of air for us and I believe this is the feature of customer service hi my name is Demitri panichi and I'm a content creator agency owner and AI Enthusiast you're listening to the AI agents podcast brought to you by jot form and featuring our very own CEO and founder idin tank this is the show where artificial intelligence meets Innovation productivity and the

tools shaping the future of work enjoy the show hello everyone we're back here at the AI agents podcast and to get things started I just want to know idin how are you doing I'm doing great um it's uh I was a little bit sick uh yesterday but I'm doing much better today and uh just it's very exciting the the stuff we are working on with J from AI agents and we are only like one and a half month again as of this recording uh from the launch so it's very exciting times he at jform yeah how's everything going with that uh any any new interesting news so yeah I got some uh interesting story um um we we did some Chang it changes in our positioning so I want to talk little bit about that yeah um so when we were starting out um it

was all about how um we we were thinking about like forms and what if like we made forms uh work with AI we turned forms into like these conversational AI agents where you could just fill out forms by talking to the AI agent and that was the initial idea and we started with that um it was going well and so but we also added all these additional features like actions tools um like knowledge based so that it can answer questions about um all the things about your business so we added all these additional features because we thought that um you users might need them and um so the next thing we did was we released it to our users our beta users uh we opened up to a 5,000 uh customers currently like 360 uh we have 360 active users who are are using the

product and we are learning so much from them and um and when we were looking at how they use the product we discovered something that even though we started with this idea that we were going to turn forms into conversational AI agents that most people were simply using them for customer service like yeah yeah and this is like this was confirmed by you know all the conversations that we have seen um all the user interviews our user research team did like you know I watched like over like 15 user interviews that our um our researchers did and most of them were about like providing customer service to their customers or to their organization and we were kind of surprised uh because there are like products out there like intercom who are like doing AI agents for customer service things like that agent for as well

and we were really surprised but we thought that like uh we we we discovered something here that there was there was a big need in the market about um AI based uh customer service and it looks like like the products out there is not good enough or maybe they are too expensive uh for some reason uh like our C our users were like uh they they actually loved our product as the customer service agent yeah so we decided okay we are going to change our positioning and let me share our new positioning with you here it is friendly AI agents and the reason is that we we actually create like we kind of like we were kind of bored with uh all these like boring forms and we wanted to have our agents to have this these personalities uh avatars like uh like you know

n we wanted them to be nice be friendly and have nice avatars like in the forms like we couldn't have that so like working on these AI agents were like uh you know uh it was like a fresh uh bread of air for us and that's why like you know we loved it we we always called it like you know our agents are friendly uh and they have a face they have they have their voice they have a personality and that was something like it just occurred naturally and then we just uh found it uh found its name uh we we we add it to our uh positioning so we are friendly customer service AI agents and I believe this is the feature of customer service because it's just it's there like when we look at all the other use cases for AI agents we

are seeing all these prototypes we are seeing all these products that are like they are seeing like you know we do sales with a agents but then when you when you go to their website and try to speak to this AI agents to buy their product they try to schedule you with with a human being but with customer service it's there the AI agents there people are ready people are used to doing uh C like doing cat GPT talking to cat GPT and you know conversing with C GPT they're okay with talking to AI agents so I think it's there and um I think this is a great positioning and we still have all those Advanced features we can do you know you know all those features like we can fill out forms like you know hundreds of form Fields condition logic we implemented all

those Advanced features which very small number of people use but most people actually use it for customer service but you we now have this platform that's amazing for customer service but also has all these Advanced features U so I'm really excited about how things are going so far awesome well happy to hear that I guess that that means we can probably I mean for the purposes of this episode then um we could probably talk about customer service if you're thinking that makes sense yeah I mean customer servic is uh is great uh with AI agents and that's that's what what we have seen so far uh people usually put it on their website um you know as a chatbot uh we also have this phone phone phone version that you can actually talk on the phone we are building all these like we built this

WhatsApp version that we haven't released it to to Beta users yet but it's live ready working uh working on all these additional uh platforms like email uh like text messaging and like uh like messenger all these addition platforms we are also building them uh but um like so far what we have seen is like most people are just putting the chat passs on their websites and all these visitors asking those questions they get help uh they get this these great help like all uh the knowledge uh it's free uh it's available 247 um and and it's always learning um like all the questions they ask if the AI agent cannot answer them it's just emailing to the uh the agent uh like this small business owner or the organization you know the manager and ask about like okay one of the people one person who

visited your website asked this question but I couldn't answer it well like how should I answer this question and then it gets that feedback uh from the manager from the human manager and it's it actually improves itself constant so you can actually speak to your a agents as well um so it's it's so much fun it's incredible to work on such a product yeah very cool okay um any uh interesting stories come out of it yet with like what you're building or um I think one thing is like what we see on the interviews is people are actually mentioning like the the pricing um like uh I think that's one of the reasons are this is such popular because we have have um such great uh let me share my screen again so um like our pricing like let me show you the other pricings

like um zenes U they are they are they have ai agents but it's sure it's very unclear like how to use the AI agents very confusing but like I it took me like five minutes to figure it out but I actually figured it out so it's like you know uh like you you also pay like $50 per like using per month so it's it's much expensive because if you have like 10 support people then you'll probably pay like $500 uh like because their pricing is based on seed per when they say per agent they don't mean AI agent they mean like the user customer support agents um so I might be wrong but uh like it that's what I figured out uh it's more clear when we go to intercom uh they're basically you know you pay like 29 or $85 per month on in

addition to that for your every conversation your AI agent has uh you pay like $1 per uh per resolution they say uh resolution but when you read the the information it actually says a resolution content following AI answer or custom answerer in a conversation the customer convers confirms the answer or exit the conversation without requesting further assistance so anytime someone visit your website and they just they just say hello and close it down you're going to pay $1 um so it's you know and there's no it doesn't seem like there's anywhere it doesn't seem like there's anywhere that and agent force is $2 per conversation it's just uh double the price of the um the the uh intercom so uh let's take a look at just from pricing um it's we give away 1,000 conversations per month for free it's all free um and and

then once you are over 1,000 conversations then you go to like 10,000 100,000 um the pricing increasing of course these prices might change in the future um um you know this is kind of like introduction pricing but at shot form we have this principle we always grandfather so uh so I recommend it when we come out um okay next month that uh that U you know our listeners they should get uh these the they should they should lock in these uh these numbers U to get their price uh these uh these um you know um plans so that they can lock in these uh these numbers um yeah yeah that is way so that is a way different amount I think you were talking about an example um how many customer support requests I think the example you gave was like a thousand you know

like um something to that effect like that is something that a reasonably reasonably a business could have yeah and the cost of the first one you showed could be $1,000 a month with uh agent force you know the I guess the concerning thing about that one too is it could even be larger and it's g a problem like are you familiar with what agent force can do now with like implementing itself into slack for your own team and whatnot like you're basic it basically turn they turn into like little help Bots at your your company um and inside your slack workspace I think that's great yeah it is great it's great but I could imagine you could you could pay hundreds of dollars accidentally to somebody new at a company who doesn't really know what's going on yet and just asking a bunch of small

questions $2 is a lot um so that's something to that's something to really note and it's not like pricing is the only great thing that uh the AI agents at jot form are at are are they they actually do something that I think is pretty intriguing so we were talking prior to the call about uh you know these AI agents in general and one of the main concerns that I had that you shared was the lack of speech capabilities so um when we work with a product like Chachi PT which is really great and it's you obviously like at an Enterprise level and they have all these uh this development behind it they have a really cool voice feature and not just like speaking and then hearing you we're talking about the advanced AI voice which I think is absolutely awesome I know you said

you and your kids love using it um the concern that I primarily have with these um products right now customer service a lot of the times it makes more sense to have someone talk to you right yeah yeah um so um uh you mean like the voice mode right you're um correct exactly yeah so talk not I mean uh talking meaning is in voice because there's um these chat interfaces right but even somebody who's in an older generation is going to probably have an issue with that so to say um and they're not going to want to talk to a robot as they see it um they're probably going to want to talk more to something that feels like a person um and would have a voice yeah yeah I mean we we today we just rolled out our uh our I mean we had

the phone agent for a while but you just rolled out the feature so you can actually buy your own uh buy a phone number and it's it's like $10 per month um phone number um let me share also death with you um yeah um so I just tested this uh with my credit card number I just bought this you know I knew that you were in Chicago I I thought that you test it for me so I got this 708 uh number um so do do you want to do you want to try it oh I want to try it I'm G to give it a shot um let me do pull up my phone here what I'm going to do phone number here um and this phone agent is going to help say for example your your company even as specific as being an

oil like somebody who does oil changes yeah uh it's just like I was thinking like this oil change place where you can talk to this AI agents um you know make an appointment or just ask about their uh their hours uh you know um quickly call them anytime find out like what time they are open things like that yeah yeah this is a common thing that I do and this is I think a great way to to keep the phones always answered for very basic questions um especially when you do stuff at a you know um like a place like an like um like a car maintenance shop the list is pretty conclusive of what they provide uh and then obviously any store can you know have this help out with uh okay hey what times are you open so let me just do a

call real quick you are now connected to a job form agent this call is being recorded for quality assurance hello I'm CLA your a change receptionist how can I help you hey there um I'm looking to come in for an oil change what time are you open today what times are you open today we are open today from 9:00 a.m to 9:00 p.m. what time would you like to come in uh I was just looking to to see when you're open um what what hours actually do you have throughout the week as well we are open from 9:00 a.m to 900 P.M every day including weekends would you like to schedule an appointment no I'm all good I just wanted to ask for the hours um that'll be all thank you so much you're welcome if you have any more questions in the future feel

free to reach out have a great day you too bye I just realized I was talking to AI when I told that to have a good day um uh it felt like a real human right yeah yeah yeah yeah the experience felt like yeah it felt like if I mean like my feedback is just I appreciated that cuz I really I have like this weird level of skepticism when it comes to like looking at documentation and the accuracy of documentation so like uh it's just because a lot of people um end up not having accurate stuff listed out on their website and um um it just makes you a little bit you know concerned but talking to someone on the phone made me feel like I was being heard and answered so um I I prefer that and I think a lot of people are

going to prefer that so I thought that was pretty cool yeah I think so um yeah I mean uh it's just uh we are like seeing that uh like the all these small businesses and um like organizations nonprofit organizations like educational institutions uh they have lots of things like this um they need to provide answers to people constantly um there was this big Festival that were using J form AI agents and they were receiving like hundreds of questions every day and uh if they actually like had to answer those questions like manually like it would have taken like so much time but people were asking about like where can I park like uh what time is this event things like that and the AI agent was perfect like it was as given all these perfect information and um you know you can create your uh

you know you can you you can create a QR code you can create an app uh so people can actually install on their uh mobile device so they can just ask their questions on a chat bot uh either on voice mode or in um in like you know uh by typing or they you can just put this phone number uh on your flyer or something so they can quickly call and learn about it U so it's it's really cool it's like um it's like you know we all hate uh calling a number and and waiting like 45 minutes on the line just to find out that uh they cannot do this thing for me and uh just I actually prefer it prefer talking to an AI because I know that when when I call an AI I'm going to get get an answer instantly because

uh I'm not going to wait uh for a human agent for for one hour and I understand the businesses as well like as a business like a j form we also uh we are not able to provide phone like we have 25 million users like we are not able to we only have phone support for Enterprise customers and for regular customers we don't have like we have this uh you know we had this voicemail message and sometimes people were able to find it and left voice messages and then we got back to them we were always checking it and get them back to them um usually by email uh still we we couldn't provide phone but recently we also switch that to the uh to the phone agent so basically it's also possible to forward your phone agents to your existing phone number and so

instead of leaving a voicemail they can just talk to an agent and they can get help or just uh leave a note for for a real human being and then you know we get back to them later yeah yeah it's got to be hard I mean there's a lot of companies like for example even the you know the oil change situation I've been at I can't tell you how many different uh places I've been at like auto shops where simple questions are being asked and just like with with something like that say you even were able to connect it to the the status of like an oil change that was ongoing or something else that was in the shop right they say they're keeping their databases up to date as to like their estimated completion times and stuff I have so many different times been

inside one of those shops and it's like under staffed in the front area cuz like the people who go up front are like the same as the people who might be working on the the car and basically what'll happen is they'll frantically be like okay wait one second to either the person there or the person on the phone's waiting and just from a customer service standpoint it's like bad and kind of annoying if you're the person on either end of it you're like why am I calling if no one's going to pick up or if you're there in person you're like why are you prioritizing the person on the phone over me and I think it's just one of those things that it really helps the the flow flow of things go you know um so I think I think for customer service I think

talking is going to be a big one um there's a lot of other ones though that I think are you know obviously there's the chat function that's out there um have you been seeing uh because obviously you're in the SAS space I know we talked about intercom for a second um you've seen a lot of these different products out there has there been anything that's kind of like stood out to you uh feature-wise that you think's been really cool because uh um I've always been a fan of intercom I think it's it's a really solid product for SAS but is there anything out there that you're seeing right now where you're like wow that's that's some cool functionality That's Unique uh one thing that impressed me was that uh Zoom uh being able to provide Zoom support uh because what's great about that is like

you could like uh um the the the agent the AI agent can actually actually describe how to do things by just like uh by sharing a screen doing something like sharing a video or something um showing a presentation uh but I haven't seen any uh any products that actually do that well um we shared a video uh last week uh what was it called um voice flow or something like that yeah maybe I'm wrong um um yeah it's sales flow something like that um sales flow I think makes is it was SES something yeah uh but yeah that's something we want to actually uh add to J from AI agents if we can like just something uh one of the things that we want to work on but like we have like so much on our plate maybe it's going to be after the launch

uh you know we will still try to do it before the launch uh because it feels like it's just uh much better um I've also seen this uh this product that can actually see similar to the uh recently CPT um um had this like um addition mode where it can actually start seeing things like you can show something to it and on their mobile app it can see things but um there there was also this product that could actually um provide uh customer support by uh just like you share a video stream with them like you just uh or take a picture or show something and then they provide customers support to you that way uh but I can't remember the product name um yeah got it but I think that's going to be another approach like real like um you know um face Toof

face uh like just uh video sharing support with the AI agents I think that's you know we are going to see some great products uh in 2025 doing those things yeah yeah I was just curious because there's a lot of limitations like I work with some products that I think are pretty cool um in what I do but there's like limitations in in a certain way like there's a lot of these products and I think this is a good one I'll just share my screen um watermelon. a is a product that I work with it's a client of mine it's pretty cool I mean you know it's the usual AI chat bot sort of thing that's installed and what differentiates it uh probably from other products is it has like a lot of actions um in the product so for example you know obviously you

know it's your 40 chatbot the Integrations though is usually what makes or break these products in my perspective um what are your thoughts on like kind of the limitations as it stands with with AI agents and then like the Integrations cuz basically if the integration you have here or is not here for example right I just see it has a huge drawback for like it to be an agent you know cuz like it's limited to ecosystem so to speak yeah I agree I mean uh you want to be able to provide support on all uh potential um you know platforms where your customers want to reach if you're on Instagram um they want to be able to reach to you using Messenger um like or DM messaging to you um so they want they want to reach you by phone they want to reach you

on your website so I think it's you know it's it's a good idea to that can actually um support um all these different platforms because because you're going to actually spend a lot of time training your agent you're going to provide lots of information you're going to provide all these questions and answers and uh like you're GNA just just spend uh a lot of time teaching your agent improving your agent giving it feedback right and that's why you don't want to do like have a different product for different platforms you want to have a single product that can actually do all the platforms um so I think it's very important to have all those um Integrations with different platforms yeah where do you see the future of this um in comparison to uh the Integrations I know we talked uh previously about AI agents that

can interact with computers because that that to me is going to be the biggest one where they end up allowing you to have an agent that interacts with your computer and then also I mean to me that that leads to a a list of possibilities right because now all you're able to there's like two parts there's like what you're able to provide and then what it's able to provide in turn and at the moment you're only able to provide it text for the most part outside of that thing you reference with Chachi BT you can show it your like phone screen what are your thoughts on the uh future of the input and output Dynam dnamic there moving forward yeah I mean with with with computer use um so there are a lot of like these AI um ideas I feel like they are not

really like we are we are still not there um no one of them is like this like AI can code yes AI can code but it's not going to be able to create a product that's like stable that's tested and it's uh reliable product for you it's not going to work uh the same thing is with computer use I try to try use like many computer use products it's not it's still not there um so you still like you you cannot just depend on it um no not at all so I prefer more structure approach like leave the conversations to the AI but the tools or Integrations it uses you you still need to like make sure that those parts are kind of um developed like more static right you could use like products like make or Z to build it or like in in

case of J from AI just we actually building all those Integrations because we already have all those Integrations at CH form uh like just you were talking to the O oil oil receptionist and um she actually was uh like the the AI agent was actually integrated with uh Google Calendar so it could take appointments using that way but we didn't just gave it every gave all access to AI to our Google Calendar we just we we Define defin it very strictly about what it can do like the tool says you can ask for available you can find out about available spots or you can create a new appointment it cannot just go and do whatever it wants um so and that's that's kind of like that's going to create like lots of unstable uh things for you so you want to make sure that okay

leave the conversations to the AI That's that's very good but when you're actually doing all those Integrations uh maybe use a platform like make or zapier or jat form uh and make sure that you know um whatever you need to be done you define it uh strictly so that there's no like mistakes there uh so when especially like when you're taking appointments you don't want to make any mistakes you want to make sure that you have a single source of Truth like uh Google Calendar or Ken Le and you want to make sure that the AI uh cannot just uh make an appointment on a spot that where you already have an opment right all those things yeah yeah what's another thing that that Sparks to mind another part of this topic that's interesting uh how are you at jotform and I'm guessing other companies

preventing hallucinations uh in the realm of of answering questions about the product service location Etc because obviously if someone calls they get the wrong information or if they type it in and get the wrong information that's always concerning how do you how do you prevent things like that at um um it's it's actually something our Engineers work on so I cannot really uh spell the uh details because I don't actually know the details but I know that they put a huge amount of effort on into it uh to make sure that the AI agents is uh kind of like it doesn't go off the rails too much like you wanted to have the freedom uh but you still wanted to not to go off the rails uh you know be careful about the things it can do uh things things it can say um so

I I think it's a lot of testing um a lot of testing and um seeing you know the mistakes and and just uh like providing the prompts like there are all these prompts that we don't actually see like when you're talking that that AI agent uh there's like you know pages and pages of prompts before like your question really so that we make sure that like it just doesn't go off the rails and it stays true to the uh to the you know the uh small business or the organization that's uh the manager of that AI agent that makes sense to me I mean I figured something as much I just wasn't really I mean obviously who knows the details outside of those who are beholden to the code right but um yeah that's got to be a primary concern for a lot of companies

like what what am I even paying what if what I am paying for is going to give me the tangible um you know respones always and like if I don't get if I like for example these AI agents will will say I don't know sometimes right uh yeah definitely um definitely that was something actually we disc discovered early they sometimes like when they didn't know uh they would try to create an answer so we made sure that they actually say they don't only say I don't know they will also internally take action they will uh they will send an email to the uh to their manager to the uh owner account and say okay I got this question I couldn't answer it I'm sorry but like how should I answer the next time uh so it's just uh sometimes they don't know and they should

say what if they don't know uh they shouldn't just H usate or give wrong answers yeah that's that's got to be something that that I mean you know obviously humans are followable and humans will make these mistakes too but it's something that's definitely concerning um there's an interesting article I saw from uh CMS wire on the leadup to the research for this um discussion that I wanted to talk about with you too um you're familiar with call centers right yeah yeah there's a lot of uh I have a lot of thoughts on this but what are your thoughts on call centers and how that is going to be impacted by AI because that for for all intents and purposes those call centers pretty cheap labor pretty standard like just answering questions from a list you know I mean where do you see maybe the timeline

on call centers kind of being overtaken by AI agent uh voice responders I think it's going to be pretty soon because um yeah I'm pretty sure they're they're also moving to to AI at this point yeah I would imagine yeah it's just um uh like just the the technology is there um yeah so it's like the um and people are used to talking to AI enough like I'm Every Day I'm talking to C GPT while I'm driving I'm having conversations with chpt um and um you know just just trying for example if I'm trying to figure something out just like uh I'm driving and I'm having a conversations and and when I'm stopping at red light I'm thinking like you know if my voice goes out it's just like uh it's weird I'm talking to I'm not talking I'm talking to a computer right yeah

exactly yeah like I said Thank you at the end of this call it's so real that I I forget that it's the AI and um so yeah um uh it's it's there the technology is there uh you have just seen you know the uh the all change receptionist and um it's it's already there I guess it depends on how like those companies or how much um how how how much investment they have made in the in in technology if they haven't it's just very hard for them to use the AI and uh become a Power um sure but at the same time um I think humans are still needed um like you know AI will solve most of the cases but then people will say okay I need to talk to a human being because it's very complex right um something like that and then

you you should be able to still pass uh that conversation to the human being um so U I think that humans will still Al also be there but all those basic questions so I think it's win-win for everyone like you don't have to wait 45 minutes um like just most of the calls are going to be handled by Ai and when you want to speak to real human being because you have very complex issue then you will be able to talk much sooner because they're not going to be busy answering the same questions uh to the other people so you think there's going to be the same like talk to an agent and then escalate like system that there has been on the chat versions of these things but in these call centers yeah uh I think so the escalation I mean I'm sure they

already have escalation to the manager things like that yeah exactly you are actually agents are escalating to their managers um so there's going to be less people working for them obviously yeah uh but if you think about it like if you you know when you watch the uh like uh the the the series from like you know 70s or like just uh the um what was it called the ad advertising uh related series but you see the secretaries like there there are these like many secretaries who were just typing right oh% now they're much more they're doing much more productive stuff instead of just being a typist right um so in this case um you know they are going to be doing something much productive as opposed to like just answering the same questions yeah yeah I feel that too I I I think there's

a lot of um people though in this sense that probably are a little bit like concerned uh about their jobs and I can imagine IM that being the case it's it's crazy I feel like it's going to come quick um it already has come quick and I I just hope that um you know people are able to find um different ways to level up their um skill set this is why I'm a huge advocate for like skill set Improvement and like self um like being selftaught on um on anything as an entrepreneur you know that like you have to constantly learn new skills and and even then AI agents can be used as a as a way to like enhance your um I guess Baseline level of skills by just using it uh to to kind of know things and training an AI agent on

like how to do XYZ task based off research you've done so I hope that um there's benefit to society from all this it's it's definitely a little bit scary for some of those lower um level um skill labor jobs but um I think it's going to lead to a lot of people having to get really um really skilled really quick which probably is beneficial to to the economy to Society at large so I hope I hope it's a benefit there I mean if you if like if you brow uh their websites the call centers uh there there's this this industrial term called uh deflection right they're talking about how deflecting people um I think it's just like you know it's just like waiting 45 minutes is kind of also is is is little bit about also deflection right because the the businesses it's very expensive

to uh provide like real human you know phone support So they kind of try to deflect as much as possible you cannot find the phone number I mean in our case like we are all so guilty uh we we are not able to provide phone support it's just too expensive for us to have a large uh phone team um you know but um so I feel like it's just like with the AI agents now the cost of providing phone support is going to go down so much correct uh that the most easy questions are going to be able to handled by AI agents that now we we are actually going to be able to get uh like a real human support for much more uh important questions and um just get very quick answers from the AI agents about uh like quick questions um so

there's there's not going to be much need to because there's not going to be huge volume of uh customer support um with the AI agents so I think there's going to be big shift like uh in a few years uh it's going to like the customer service business is going to change so much that's what I believe it's just like we are just at that moment right now at this huge shift um it's not happening for sales or many other things yet but with customer service we are there the this 20 2025 is going to be the year of this big shift uh and we are going to see big changes and I think it's going to be good for everyone uh it's going to be great for the C consumers it's going to be great for the businesses and it's going to be much

you know much much much more you know uh instead of answering all those same boring questions uh like just simple questions for the customer support it's going to be much more value added uh there going to provide much more value to the business the customer real human support is also going to be important so I think uh it's it's still going to be a win for everyone yeah I agree I mean I just talked about it with um the oil change example like at the auto body shop like you're just not going to have to deal with that like deflection that happens at the front door by the person telling you hey wait a second or the phone basically telling you to wait a second it's it's not beneficial to anybody to have to wait and if cost is the concern and we can just

kind of like void that out uh I'm sure there's going to be other things that come up for for people who would find those same roles and I don't know there's um my favorite reference at the start of um the age of AI there's a lot of concerns as to like job decreasing and all that kind of stuff and I do think that there's some valid concerns there but similar to a lot of things that are outside of our own like capacity of understanding um most people have like a much higher trying to choose my words carefully people tend to have a higher value of their own opinion as to the macroeconomic outcome of something that they don't they don't fully spend a lot of time looking into a or b they may simply I don't some things like humans cannot predict the outcome right

um you know what crazy bank tellers job increased I think in the United States by like double after the ATM was introduced that seems like a statement that doesn't make sense right like there's more ATMs why is there more bank tellers um the adventti of ATMs allowed for um you know there actually was able to be a more large increase in the number of physical Banking locations so they still had to have a bank teller or two but they decentralized um banking in the United States and sure a lot of those are being closed down at some point I'm sure over time and they were just kind of trying to like you know showcase the presence to the public on that they were a bigger bank but we were not able to predict the fact that ATMs actually increased the amount of bank teller jobs

everybody predicted it would decrease the amount of Bank T jobs we don't really know these things before they occur is all I'm trying to say so don't be afraid of AI I think it's a positive we there there could be so many outcomes we're not aware of and like sure call center numbers might decrease but like the number of high-paying call center jobs will also increase probably proportionately I guess I don't know cuz like they have to focus on only getting the high paid people um in comparison to like the basic like $12.50 an hour whatever they're paying these people in the United States at the moment so just a food for thought right like there's there's there's things that we don't know um but we're just trying to talk to you about these cool things and bring you ideas and in most cases uh

it's not like the compression is not between a call center and AI most of the time the comparision for for a small business no like customer service versus AI customer service because like a small business may not be able to provide a high level of customer service they don't have available resources and they are not able to like hire a call center neither um so you get no nothing um but with the AI agents because it's much cheaper that you are able to get it and um this is something we know because uh just from forms we have been used by all these like small businesses uh organizations nonprofits educational institutions um but mainly like the biggest uh user base is always these like you know uh small guys um that because they can just uh create a form use the form streamline their operations

and we have been helping them for almost two decades now wow and that's why I kind of understand their pain and I understand how much value this product can provide to them and that's why I'm adding all these like addition platforms like working on these you know the phone ages I'm really excited we just opened the the the uh the the buy your phone number uh product today and I'm glad that you were able to test it like you were able to test it with with a custom phone number I just purchased with my credit card and and it was a good demo uh so it it was a really good day for me yeah yes I agree so I think uh just to close things out um really excited how customer support can help not only um already established businesses but you know like

small businesses that need time to grow and I think that's that's the great thing about AI I think it's going to actually help a lot of small business and um I'm never going to complain at that fact so with that being said uh we appreciate you for listening to what is the uh I think at this point when it'll get posted is going to be the 10th episode of the AI agents podcast um for those of you that are listening please make sure to leave us a review on Apple podcast Spotify And subscribe to our YouTube channel we also are releasing weekly episodes as well of interesting AI agent use cases provided by me who is a business owner at the moment who is attempting to do a bunch of cool stuff with AI to save time and do more yeah um it was another

great episode and I'm really excited about how uh this podcast is going and uh and the upcoming launch uh so we are going to have much more uh news and ideas and uh things to share with you guys and uh we will see you next week thanks for watching we'll see you next next one bye-bye