The Future of Vertical AI Agents

we also have a video here so this is a product called agentic and uh basically agentic is is basically these AI agents that actually play games they can actually play like let's say if you're a game developer uh you need test okay uh you need you need to maybe check if it scales if your product scales if the game scales sure uh like you you can have you might have many reasons but basically this AI just play games all day long and the video is really cool hi my name is Demitri panichi and I'm a content creator agency owner and AI Enthusiast you're listening to the AI agents podcast brought to you by jot form and featuring our very own CEO and founder idin tank this is the show where artificial intelligence meets Innovation productivity and the tools shaping the future of work enjoy the

show hello and welcome back to another episode of the AI agents podcast in this episode idin and I are going to be talking about vertical AI agents a term that some of you may not know now but I have a feeling is going to become very mainstream really soon I doing again yeah I'm doing great uh we have been working on the our own a agents um and um like this week we added um two really important things um buying your own phone numbers um so that you can actually like um have these conversations like give give out to your customers for for service and also we added like WhatsApp support um so you can actually provide customer service over WhatsApp uh so yeah just we are really excited uh get it's getting close to the launch uh it's you know it's going to be

in February so we just uh keep improving things eding things so in terms of the um AI agents just from AI agents it's really exciting um and and today's topic is also really exciting um maybe I should start maybe we should just start with the definition of vertical AI agents I I think that definition comes from I think the term actually comes from the uh the software um that uh actually had like two types of software right uh so so horizontal software and vertical software and when you say horizontal software it actually means like software that everybody uses right uh like email uh spreadsheets like uh uh like you know word these are examples to software everyone uses uh and every industry actually uses them this also includes jat form like forms like we see forms in every kind of industry so it's very uh

common um so we cannot just like say okay this this is we we will just focus on this industry because like everybody uses them this kind of makes it hard for us to but also uh makes makes our job sometimes easier uh to be able to have diverse you know set of templates things like that uh but the the opposite of these horizontal software is the vertical software which is the software that is actually limited to one industry and sometimes it's it's not just one industry sometimes it's just like uh specific uh like Department in the IND for example like HR so you could you know so I will say you are building an vertical software if you're building software for healthcare or education or like HR so these are like kind of uh examples to Vertical software so uh the vertical AI agents uh

this actually this term actually became popular because of this like um this episodes uh yator uh uh YouTube channel actually has this episode about vertical AI agents and that they actually probably created this term I don't know if I I I never heard of this term before but it was really exciting uh the episode is really great uh so if we are able to include it somewhere up there like right side left side somewhere to to link to that episode I think that would be great but uh they were talking about how the vertical uh AI agents are are going to be successful and and I I believe that's the really the case uh because it's um it's actually allows like allows the AI to kind of provide a solution to specific industry and that could be big and um so I want to actually

talk little bit about like the history of software let me share my screen so in the early like very old ages that like I would actually go to like Comp USA or like Best Buy and I would actually buy this software within a box right it's hard to imagine but uh that was that really okay and then I would actually take it to home and I would open it and there would be like a floppy disc or like a CD roome and I would just uh put it on my computer and I would use it um so uh that's like that's the old ages of software where you would actually I mean you could also like after the internet right you could also like buy the software on the internet and download it as well but you would still run it on your computer right

um there are still like uh out of software that you run on your computer but most people they will just install browser most of the time the browser actually comes with operation system and then they will just run all their software today on their browser so that was the the uh previous times and you would just buy the software U then came like the S and the like or or the software uh on the cloud um you basically you you actually run the software on the cloud you don't install something you just go to a website as you can see like I'm just using Google Sheets here and I'm not like I didn't install Google Sheets on my computer I actually directly accessing Google Sheets from my browser and using the software from there and uh so the S software as a service uh became

really really successful because it just made it so much easier to install software because you don't have to install it anymore you could just run it uh you could just use software by just going to a website and just by signing up for this software and our product J for is similarly like the product I products that I built before jform they were all kind of like a software that you you downloaded and they I couldn't sell them like it was really hard like I had to sell each one of them but with Sals since you're providing a service since it includes like um like for example why why do you need server servers because like when you need to send an email right we are actually doing that service as well like sending an email and not going that going to a spam folder

is actually not an easy task like we have people dedicated to that at just form and we are sending like millions of emails every day and they make sure that we have high deliverability because it's very important people run their businesses using jot form and if if they miss an email they they sometimes lose money so it's it's very important that we take care of that and that's why sass is so successful because issues like that are handled and the software as a service means your software is constantly improved constantly uh like updated and you're all always getting the latest and the greatest version and um you know and uh the buxs are fixes fixed constantly and new features are added so it worked because it's it's a it's a win-win for for both consumer and the uh software developers uh but I want to

talk about a little bit about like outside software there are also agencies and you go to an agency right you tell them uh that you need something and then they the actually labor they have employees or they maybe they are just one person agency but they do something for you and you're basically hiring Labor uh instead of like uh instead of hiring someone full-time you're are hiring their labor and it's ch like we work with a lot of agencies including yours like rice productive like you do lot of videos for us right uh so it's uh it's it's a great way to kind of get help from outside when you cannot do things yourself like you have there are specialized people who do things um so in my opinion vertical AI agents is so powerful because it it combines all these things um uh software

it's like you know basically there's already software basically you know whoever is building the AI agent is already included in the software with it it's running on server servers so J from AI agents for example providing customer service uh means that we are actually uh like providing um like you know this our servers are actually handling all those requests and um so you know we have the software we have the service but vertical AI agents has something much more powerful which is the labor it's a it's not a real human labor but it's digital labor you have these llms that can actually have conversations can understand people that can respond to people that's huge because this wasn't possible before you had to actually have a real human being be able to do that but right now you can actually use uh you can you can

use um LMS for conversations you can also use LMS to kind of make reasoning make decisions uh like understand what needs to be done so the software is actually becoming much more flexible um so if you think about it maybe this is not going to be called vertical a maybe it's still going to be called s uh but it's going to be different it's not going to be the same so uh I think this this is going to be really exciting the the the vertical AI agents means that there's going to be these AI Solutions specifically your industri specifically whatever you are doing like your Niche that actually has all the knowledge uh that that that has the software piece that has the knowledge piece and that has the kind of like this digital labor piece where it can actually handle things for you so

instead of like you doing things manually like in the old times before software like you did everything manually yeah but when the uh software came and uh this this was very similar with uh shrink wrap software or Sals you still had to do things but you you got help from soft but today you can just say okay hey uh vertical AI agent do this thing for me and and you become this manager and then the uh software and the AI agent the digital labor work together to actually do things for you and you just manage them and you just tell them what needs to be done and you work with them and you provide feedback and uh basically this means that you can actually scale uh you can accomplish much more than before so I feel like this is going to be a very interesting

uh like the next decade is going to be so exciting and I'm really excited to be part of this new Revolution going on yeah yeah me too I'm um very excited with it because I think uh a lot of the we were listening there there was there's an interesting conversation about this you know you talked about why combinator U made a um or like seems to have coined the term but uh some interesting thoughts from conversation around this is that these vertical AI agents will be like pretty specific to start you know for example I think there was a one that somebody proposed which was a Dentistry like there are manual there's m a manual data entry for a receptionist or something to that effect at like a Dentistry right and this is like the most common like small example of what these things can

do you mentioned and showed very well the fact that like you have um the those three layers you know it's the labor the software and then uh what was the first wait what was the first one on the left was the um shrink wrap software shrink wrap software yes yeah that was classic I remember having to install uh with CI like floppy dis CD ROMs on computers when I was very young that was funny um but you know now the fact that it can do the labor for you on the software it's very interesting if you think about it there's a lot of manual data entry that a lot of people are doing so while we talk about vertical often times in um the terminology of like industry what do you think about the fact that even in in in like a more micro sense

at companies what'll probably happen first is these AI agents automate like specific tasks so to say because that's that's what the example they gave that I thought was really good like at a dentist office they could simply automate all this manual data entry that a uh a receptionist would be doing yeah I mean uh uh you're you're talking about the agencies they're actually building these AI tools right they're building these custom AI tools um I I think that's great because but the reason they're actually doing that is because there is no software or the software as we have seen over the weeks like previous weeks that I was trying to do the demo they actually didn't work well and because of that people are actually like try hiring people to do custom software custom AI agents for them but I feel like that's not going

to be always that's not going to be always like that what's going to happen is that uh uh like there's going to be software that's going to come out with uh vertical edes that are going to be come out and they're going to handle many of the tasks so um the agencies are going to be actually uh building still Building Solutions probably but they're going to be kind of joining those different uh pieces together just uh just providing so I mean even like regular software like many people actually don't know how to use software and they will hire agency like most small businesses they will actually hire agencies to do their email marketing for example I think it's going to be the same with AI agents there's still going to be a lot of work for agencies but not like today today is like you

know even the basic stuff is not available because there are not the products are not there yet but in a couple of years I think there's going to be like really good established pro products that can handle all those things um so it's uh it's it's going to be uh I think that's like that it's going to change uh how how they do stuff yeah I agree um and I think you said you had some examples that you actually wanted to show the audience here on some some of the different agents you have I do have some examples uh let me share my screen um so I've been looking for like examples to Vertical agents and um the first one is um the Case Case text which actually was bought by Thompson rouers and it actually it was renamed to co console uh but uh

the the Y commentator uh video is also talking about this example and that was probably like the first really good example and I also watched the episode about this um their their Founders episode with on the Y combinator uh the the YouTube channel and uh he was talking about they they even actually work together with uh CPT open AI to kind of make make it like this example one of the examples of uh chpt or open AI uh Solutions so um what this does is like it actually has all the knowledge and they've been doing this for a long time all the cases the uh the law cases um um and law suits and everything and you could actually search in them and this is actually a big thing for lawyers because lawyers has to spend a lot of time try to figure out how

to do try to like find all examples uh for their cases and um it turns out the the co console they renamed it and they actually do much more today but I think that's still a great example so I'm gonna I'm going to show the video enough [Music] mhm I think this is a great example uh like this actually shows uh what does recent case law say about limits of breakout fee and it's actually doing a research thei agent is doing a research and providing counil it's a good name yeah yeah um definitely what do you think about it I think it's interesting I think um you know there's uh I don't know there's a lot of there's a lot of different applications that or not applications I don't know if that's the right term but there's a lot of different um things you can

glean from something like that like that was a very obvious example of a vertical AI right like having a co-consul first of all I do think the name is pretty good from a marketing standpoint and um that that would be yeah actually I'm just sorry I'm actually caught up on that whoever like wrote the name for this actually really nailed it cuz it's accentuating the fact that this is truly going to be a council that is going to be able to help you through your legal activity in not only um just like concept but also action and that's kind of what I think that the key thing to note here about vertical AI agents is right like uh I work in the content industry right if I was able to have a vertical AI agent for you know ideation and execution of uh not only

ideation but turning them into like reasonable proposals for uh you know scripts and outlines and that kind of stuff for clients that's something I'm really like looking forward to like you know it's a it's a specific thing and that would be like your your um I don't want to call it your content agent but co-consul is just I think I think the naming is great I think it really accentuates what the things you need to do and they they do a good job of explaining it like on their website too I'm just I'm sorry I'm just scrolling on their website here I think you know if you if you go here and take a look at it like it's so interesting to me adakin this is basically a step up uh for me conceptually from you know normal SAS to they're framing it almost like

you're doing things with it right like let me let me like kind of state what I mean here like as you as you've worked with SAS for a long time you know your product's about forms and how forms can help you out but for this this is like explicitly making action statements through all of this like it can review documents it can prepare for a deposition all of these things are things that a person would do you know in a way and it's just showcasing how I don't know it's just showcasing you how much time you can save because you're going to almost have another quote person that can help you out um when when we were talking in a recent episode with um the Tex cortex folks um I was it was funny that they were saying that agent in German is such like

a Charged term and like it was it was like oh I don't know I want to use a I think it's agent aenta um and because of previous history but this is you know taking anyone out of that type of thinking just thinking oh it's my co-counsel like it's someone that can work with me on my different legal stuff and actually um my my girlfriend is a is a finishing her law degree and I I'm I'm actually familiar with the law space cuz she works as a pargal right now and it's just it's like I'm seeing all these things hearing what she does and I'm like yeah this would be very useful um and I know some other lawyers too so this is just I don't know I it gives me a vision for how this can be for more different types of um Industries

right like they expain it this actually makes like lawyers uh very productive because God it's kind of like they have all these like assistants running around constantly doing things for them and uh they don't have to worry about I mean maybe you know they're going to be able to they're they're going to charge less because they they charge bar the hard maybe it's you know that's a that's a blocker uh for the adoption of this tool because uh but uh if you're a one person uh law firm uh you definitely need this kind of tool to become much more productive and I agree I love the name Co console and they they also call them some gen assistant but I think they're they're a great example to a vert AI system because it's just does things for you and in a vertical in an industry

so I think it's great example would you like to see more examples yeah I would I think um yeah let's let's get into some of them because uh and something just to point out about why this is interesting to me especially with like law I'm very intrigued to see how this if this is sold well like this is being sold well how this is going to impact industries that have been slow to move on things like software you know like the law I don't know if you're familiar but the law space is like disorganized and old like when it comes to Tech uh this is a this is a thing so they're going to get sold on this I think fairly easily because it's like oh well this like AI can come in and be the one that's good with software for me that's I

don't know this just cool so let's see some more examples okay let's see if some more examples um so let me share my screen okay so the next one is outset AI so what's interesting about this is like this um this AI agent uh kind of does the user research for you and I think the the video is going to explain things much better so let's just watch a little bit I think this is really cool uh basically what's happening is that and they I looked at they actually also can find those uh who you want to interview so basically um so we actually spend a lot of time interviewing customers at chat form we have like dedicated user research and what makes them so valuable is that um they're actually like having these Zoom calls with jform users and they're asking all these questions

and they what makes them so valuable is not like if you sent a list of questions or if you sent them a survey uh we would get like very structured data but the user researchers they actually know what questions to ask like they if they like discovered something they dig deeper to kind of find out about like the blockers or like the potential like opportunities things like that and ideas and they ask questions like what else do you use like what other software you you use and they try to understand the workflow and see how we can help them in other ways with chat form or how our product is like missing key pieces because we don't have something and they're they're actually exporting their data and using some other software to accomplish things and they discover those kind of things and we can never

find those things from like I mean I mean like from the support or like somewhere else because it's just like a real conversation and this AI agent is actually doing that this is like a user researcher vertical AI agent and let's watch a little bit more yeah yeah I you know what I find you know what I find interesting about this is actually originally when I was looking at it I'll be honest I thought it was like an HR interview software which I was like oh is this that where we're going to do screening calls now um but you know that is on the table too I'm guessing and with all these things um and then and when they were when when we were talking about these vertical AI agents um I think it's important to note that sure there will be the horizontal like

AI agents that exist right you know like the big companies are going to come out with the obvious things but this is where I think you know companies are going to really Thrive and they're going to really have I mean massive growth and and large opportunity right like what is a use case or a specific task that is valuable within a lot of companies it's or within a specific um industry I guess I should say you know for you guys your SAS literally just checking customer research on like what what works for that um or you know within what I was saying with like HR departments imagine if someone were to come out with a vertical AI agent that was able to do those probing questions um that happens with like initial screening calls to really like determine whether somebody is you know sufficient or

you know has the capability to move on to a step that we'll need a person for interviewing cuz I'm I'm sure you're familiar with it I don't know what your hiring process is like a job form but a lot of companies will do like a basic screening call and it's essentially just to check whether they have basic industry knowledge that they're a person and that the resume they got wasn't complete nonsense um in compar yeah so yeah we do definitely do those like pre uh pre-screening calls like short call before the real interview exactly just to make sure the candidate is like uh really uh fit for the position and just uh they even have like these key uh questions like they will ask like uh they have a list of questions they they might ask about like just to make sure that the candidate

actually has the experience um yeah definitely and I agree the AI agent an AI agent can do a really good job there and then you can actually call more people so sometimes uh like the uh what AI agent replaces is not like human being but it replaces non-existing work because because you don't have the resources you cannot do many things in business like you cannot provide 247 customer service right like there are companies but most companies cannot provide that but with with AI agents like you can actually do that because it's like it doesn't cost you anything to run 247 customer service it's just it gets much cheaper and now you're actually kind of adding things that are not available and in this example like many companies they don't have resources like one of the questions like I mentor aot of startups and one of

the questions I ask like do you actually like do you have someone or you like interview customers and if I had to do it in my company I I wouldn't have time anyways but we have like user researchers who will like just um you know do these things but most of these small like startups they don't have the resources to like just do like so many interviews uh maybe they will do a few interviews but they they don't have the resources to do it like continuously but they're missing so much because of that but with a software like this they can just continuously keep doing these uh user researches and they can actually do it in a much uh much variety of uh reasons like ways like just not about uh like basic Basics but they can actually you know if they're thinking about like

adding a feature you know they can ask the user research AI agent to to actually like find out if people will like this and just do some interviews and find out and then bring them and I I I also like the part where actually the the vertical AI agent is actually creating the report and like emphasizing the like the most important like the uh like the sentences things like that so it's actually creating this really nice report that you can actually learn from so I think um that can that's also really useful and a great example yeah absolutely I think um you know for me as somebody who provides services even it's like how could I Implement like a mini AI agent that's like a an interactive like something more interactive like this than rather like a form you know as to what necessarily they

they've thought about Services recently and it could send out to you know recent customers so I can get some feedback and then you know obviously Implement on that feedback I think this is these are the kind of the little things that you know you I don't really you don't think of until you know a lot of these companies come forward and then the ones that come forward first and thought of it first will probably uh be the ones reaping the benefits but um do you have any more examples yeah I got four more awesome all right let's go let's go that's interesting all right uh let's continue um so the next one is I will also show a video interesting so did did you did you understand what happened so there was this uh fishing scammer that sent a text message and then she was

like just trying to like steal money from her and then their AI agent instant like so I think one of the most important part of a agent like when you do have these business processes that are run by humans they're going to take like they're going to be so slow like you're going to catches so late that it's it's not going to even matter that you be too late yeah but the air agent is instantly doing all these checks and then instantly actually informed this uh customer that are you sure you're not like being uh you know uh scammed and then she she suddenly got aware of the issue and then she she canceled whatever she was doing and uh they prevented the um the scammer uh that way so it's this feeds AI uh is is this um this uh company that's actually doing

like these these AI agents are doing these um AI based R risk operations and just constantly running these risk operations to catch uh like Financial crime and uh catch the scammers and um so I love the video like it's it's it's a real example and you can actually see what's going on and um yeah I I was very inspired by it yeah no it's very valuable I I like that a lot um let's get on to the next one um we also have a video here so this is a product called agentic and uh basically agentic is is basically these AI agents that actually play games they can actually play like's if you're a game developer uh you need okay uh you need you need to maybe check if it scales if your product scales if the game scales sure uh like you you can

have you might have many reasons but basically this AI just play games all day long and the video is really cool that's funny I it's very smart it's a very smart product there's so many people who I know um when I was younger would have appreciated something like this when I played video games for all the bugs that came out upon a release and like even there's um there's like server I'm sure that'll even help with like testing server capabilities and stuff like that like with like how many people can be on the servers and like stress testing it that's very smart that's awesome yeah um and I mean if you think about it like if you're a serious gamer maybe you're going to like uh hand over to your game like to to AI agents to play it for you like to gain more

points or something oh yeah I can imagine someone using it for that that'd be funny yeah wow okay um I'm just in I'm just kind of baffled that that there's so many different use cases I haven't even I wouldn't have even thought of so um what else we got on the list um so um like another one I saw was this this platform that can actually that that helps actually these retail stores uh maybe e-commerce sites to to to provide all these tools so that uh they can actually use AI to uh you know make their experience better uh like things like tagging their uh images or like just maybe uh like putting these um you know the the the the the cloths on the on the models things like that so basically this is kind of helping the retail industry kind of uh build

up their um their uh e-commerce sites maybe it's also it's it's it's helping people who are building these websites to to to do it much easily and um I thought that was also really cool very um should should should I share another one yeah seems like I think have like two more I think this is the last one um okay yeah so so this one is kind of this uh in in the healthcare uh sector Pat AI this is actually this uh product that uses AI to kind of help with like the cancer things like that sure basically it's just it's looking at the imagin imagin imaginary and then it actually discovers things um for them like I don't really understand what's going on here like I don't have the domain knowledge but it's basically uh using AI to discover things maybe like different types

of cells are colored different way so that the the doctor looking at this can understand things better sure uh yeah it's you know it's it's really cool that AI can be used uh in healthcare as well yeah I think so I think um something key to note here is uh while humans AR or well AI might not be perfect and obviously these are these are going to be developing models um for for stuff like that I'd imagine a decent amount of uh scan uh recognition when it comes to like like a doctor looking at something might be just like pattern recognition as to what something would look like varied from like a normal thing you know like what's the difference between like a normal scan versus a notnormal scan and if the not normal scan looks like this you might have XYZ thing um cancer

Etc um I'm assuming that this can help with that because a lot of you know there's a there's a lot of like same thing with the law stuff like uh the medical Fields also behind kind of on the tech and like the how fast are they with things and I can imagine this could help as like a basic screen of like likely XYZ please double check so basically the what the vertical a agents do is they are able to um scale and speed up things that humans do and they able to do them autonomously by themselves yes and it's huge um so it's they are even better than human because they're faster than humans and they're also able to scale to large numbers right uh with customer support uh like you have to hire each individual supporter um but with AI agents like if you

had like sudden increase in your uh customer service requests people don't have to wait like hours to to to be able to talk to a real human being exactly the AI the the the the isolution can talk to like hundreds or thousands of people at the same time it can scale and I think that's that's going to be a big big changer it's going to just make things uh so they are available 2477 uh they are able to scale uh they're much faster Y and they're much cheaper uh so it's just GNA uh it's it's going to make uh everything much more easier for for businesses um and as a CO as as consumers we are going to get much better service uh we are going to have like you know instead of getting no customer service like we will get this instant 247 customer

service so it's it's just uh really exciting yeah I agree I think there's a lot of verticals that obviously we didn't even touch on in this episode and you know I'm interested to hear what a lot of people are thinking about the different vertical AI agents that could exist so if you did like like this episode make sure to leave us a review and like on all of our various platforms and leave us a comment as to what you think might be the next vertical AI agent that changes uh an industry or multiple Industries yeah it's so exactly like like did when we started the podcast this podcast did you think like we would have like so many different uh ideas and different Industries and different products that no a lot of them were pretty I was like oh that makes sense but I wouldn't

have thought of it like the gaming one threw me for a loop I'm like yeah that would make sense I did I wouldn't I wouldn't have expected somebody to put that together but absolutely yeah I think it's gonna be really exciting and um yeah we will keep keep going keep uh giving more examples to AI agents and uh more ideas share and um uh we will see you the next time sounds great see you in the next one bye-bye